Account, payments & subscriptions

[Aynot]

Roku has been requesting different charge amounts and I have no current subscriptions.

[RokuJohnB]

Hi @Aynot,

Greetings from the Roku Community!

To be better assisted with your concern, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here.

If there's anything else that we can do to assist you, please let us know.

Best regards,

John

[Keshaun2x]

Why is yall taking money out my card without asking just took my last little money I need to eat today till I get paid 

[RokuTakashi · Accepted solution]

Hi Community users!
Thanks for reaching out here in the Roku Community!
We understand that you have a query on how to make a dispute for the Roku charge, and we're sorry to hear about this. It would be best to talk to the specified team since we need to gather your personal information.
For this issue, it may be more effective for you to get help from our billing team since they'll be able to address your needs.

• Please visit: support.roku.com
• Sign in to your account
• Look for the "Agent Support" tab at the bottom right corner of the page
• Click "Check support options"
• Click Account, Payments & subscriptions

You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account
Please keep us posted.

Best wishes,
Kash

[Angellena213]

I am also being charged for things that I am NOT subscribed to. I no longer feel comfortable with Roku having access to my payment methods I prefer to end any subscription I have and delete my bank information but that is Not an option.

[RokuReynan-L · Accepted solution]

Hi, @Angellena213. 

Welcome to the Roku Community!

We see that you have an unrecognized charge on your account and want to remove your payment method. No worries, we're here to help.

Here's how:

1. Sign in to your Roku account
2. Select Update under Payment method
3. Select Remove payment method at the bottom of the page
4. Select Remove

Before your payment method can be removed, you must cancel or turn off auto-renew for any active subscriptions billed through Roku Pay.

We also suggest adding a PIN to your account to avoid any unrecognized charges.

Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on how to remove the payment method from your Roku account

We hope you find this information helpful.

Regards,
Reynan