Account, payments & subscriptions

[Bev871]

I have several charges on my account I never made. I just got into this account because I was sent a text that I was charged for something i didn t order so I went into this account. There are subscriptions i didn t order one is 84.00. I didn t make those orders and don t know how to deal with this issue

[Anonymous]

@gladstonesonjus 

Your spam link has been reported.

[Bev871]

How do I contact Roku company when I have issues??

[Anonymous · Accepted solution]

@Bev871

First I think you should check your ROKU account to see if there are any subscriptions there. If there are none your credit or debit card has probably been compromised. You should immediately contact the bank or credit card company. 

If there are subscriptions listed and you are not the one who did it, your account may be compromised. I would suggest changing the password right away. You can contact ROKU at:

https://support.roku.com/contactus

[Strega2 · Accepted solution]

Also, consider setting a PIN for purchases, if you haven’t already.  Especially if you have kids.

On Roku’s contact form (above) If you don’t end up on a page that gives you the options to chat, phone, or email, then go through it again and give different answers. 😀 Pay attention to each screen and be looking for a subtle “If you still need assistance, contact us” link at the bottom. 

[Whitcnote]

Charges I neverade

[RokuJohnB · Accepted solution]

Hi @Whitcnote,

Greetings from the Roku Community!

To be better assisted with your unauthorized charges, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

If you need anything else, please keep us posted.

Best regards,
John

[lakozy]

I was charged for CBS inter I didn't subscribe to that

[silkk03]

I never had ruko for hulu llc and need my money back 

[renojim]

@lakozy, "CBS Interactive" is known to be Paramount+.  Did you subscribe to that?