Account, payments & subscriptions

[Alihood64]

Trying to delete my dead sister's account. And no one has a phone number to do this. 

[JWS9518]

To delete a Roku account, you can: 

1. Go to my.roku.com on a computer or smartphone
2. Sign in to the Roku account you want to delete
3. Select Manage your subscriptions and cancel any active subscriptions
4. Select Done to return to the My Account page
5. Select Deactivate account

If that doesn't work you can go to the Roku customer support page, contact, accounts & select the other and chat/phone option.

[RokuReynan-L]

Hi, @Alihood64.

Greetings from the Roku Community!

We are deeply sorry for your loss. We understand that this is a difficult time, and you wish to deactivate an account. If you're unable to access the account or don't have any access to it, you may contact our Account and Billing support to get further assistance. Visit the Roku Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope everything is resolved smoothly for you during this time.

Thanks,
Reynan