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CANCELING PRIME VIDEO FROM MY ROKU ACCOUNT (STREAMING STICK)

I have a non-smart TV, that has a ROKU streaming stick plugged in the HDMI outlet in the back of my TV. 

I clicked on the Prime Video app to accept their 30-day free trial offer. Once it ended, I have had a difficult time canceling my Prime Video subscription. I have been unsuccessful. It's frustrating because I have been charged twice on my debit account for this Prime Video subscription that I don't want. On January 2, 2025, I was charged $ 15.04. On February 3, 2025, I was charged $ 15.05. I never wanted this Prime Video subscription. I just wanted to try the 30-day free trial. I went on my desktop to click on my Amazon account, which I use to buy clothes, cologne, and other products not associated with Prime Video TV. I tried to talk to someone there to see if they could help me. They said that I do not have a Prime Video subscription with them. No record of it. I AM STUCK ON HOW TO CANCEL THIS PRIME VIDEO SUBSCRIPTION. 

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renojim
Community Streaming Expert

Re: CANCELING PRIME VIDEO FROM MY ROKU ACCOUNT (STREAMING STICK)

Highlight the icon on the Home Screen and press * on your Roku remote and see if there's an option to "Manage subscription".  You can also log into your Roku account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About and if you're paying for the subscription through Roku it should show up there.

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