Account, payments & subscriptions

[Jackiem110]

im having this issue. I have an account on Peacock and on HBO Max Every month Im getting charged of off my card which is not the issue. My dad is also getting charged for HBO max somehow, which the card payment is under my card. I need to know how to cancel from my dads part so he doesn’t get charged.

[RokuReynan-L · Accepted solution]

Hi, @Jackiem110.

Welcome and thank you for posting here in the Roku Community!

We'd be happy to help you with removing the card associated with your subscription.

Have you tried checking the card associated with your account or subscription?

Here are the steps to remove the card on file:

1. Sign in to your Roku account
2. Select Update under Payment method
3. Select Remove payment method at the bottom of the page
4. Select Remove

If you're still unable to locate the account associated with your card, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan

[tracylane821]

I don't have HBO . Our do I need it! 

Tracy Lane 

[HDMIGuy]

@tracylane821 Not sure what your point is.  There are many things that I don't have or need.

Do you have a question for someone on the forum????

[RokuReynan-L · Accepted solution]

Hi, @tracylane821.

We appreciate you reaching us here in the Roku Community!

We understand that you wanted to cancel a subscription. No worries, we're here to help.

There are two ways to cancel a subscription, via the website and through your streaming device.

Here are the steps through the website:

1. Sign in to my.roku.com 
2. Go to My Subscriptions
3. Under Active subscriptions, select the subscription you want to cancel.
4. Select Manage subscription and then select Turn off auto-renew. 
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

Note: If this option isn't available, it means the subscription isn't managed through Roku but directly through the streaming service provider. You'll need to contact them directly to cancel your subscription.

To cancel your subscription through your streaming device, you may visit this support article on how to turn off auto-renew and cancel a subscription

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan