Account, payments & subscriptions

[Lux_thomspon]

I am being charge 2.99 a month on Roku but here I got my subscriptions, my invoice and my contact history is doesn’t show that I ever was charged or still am being charged and that I have no subscriptions. But my bank account says that I am being charged 

[RokuEuniceL · Accepted solution]

Hi @Lux_thomspon,

A warm welcome here in the Roku Community!

Thank you for letting us know about your unrecognized charges on Roku. Please get in touch with our Accounts and Billing team for greater assistance, as they are the department best equipped to handle your query.

1. Go to Roku Support.
2. Select Accounts, Payments, and Subscriptions.
3. Choose your issue under what’s happening with your account.
4. Select a different account issue if you have another Roku account or if you want to be redirected to the contact information.

Please let us know if there is anything further we can do to help.

Sincerely,
Eunice

[BabyDollPeaches]

I was just browsing for something and came across this. Did you by chance get the streaming option from roku? It's one of the only items that are 2.99. 

Side question if so. Are you limited on what you can search? 

[RokuArjiemar]

Hello! @BabyDollPeaches,

Thank you for your question,

 We appreciate you reaching out to us with your question about the Roku search. We're pleased to assist.

No, Roku does not limit what you can search for, but there are some things to consider:

Roku Zones

Roku Zones provides a curated selection of content based on a specific genre or topic. For example, searching for "Avengers" may include a "Superhero Movies & TV Zone.

Apps and content

Some apps and content may require payment. 

Over-the-air broadcast television

Search results for "over-the-air" broadcast television include currently airing programs and future showings. 

Parental controls

Movies and TV shows restricted by PIN preferences are not hidden or filtered when searching, but a PIN must be entered before playing them.

Content availability

Certain content is only available in countries where the device is authorized to be sold. 

Enhanced interface

If you can't browse or search for titles on your Roku, the enhanced interface may be disabled.

Thanks,
Arjiemar