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Can find out why I’m being charged

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I am being charge 2.99 a month on Roku but here I got my subscriptions, my invoice and my contact history is doesn’t show that I ever was charged or still am being charged and that I have no subscriptions. But my bank account says that I am being charged 

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RokuEuniceL
Community Moderator
Community Moderator

Re: Can find out why I’m being charged

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Hi @Lux_thomspon,

A warm welcome here in the Roku Community!

Thank you for letting us know about your unrecognized charges on Roku. Please get in touch with our Accounts and Billing team for greater assistance, as they are the department best equipped to handle your query.

  1. Go to Roku Support.
  2. Select Accounts, Payments, and Subscriptions.
  3. Choose your issue under what’s happening with your account.
  4. Select a different account issue if you have another Roku account or if you want to be redirected to the contact information.

Please let us know if there is anything further we can do to help.

Sincerely,
Eunice

Eunice L.
Roku Community Moderator

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RokuEuniceL
Community Moderator
Community Moderator

Re: Can find out why I’m being charged

Jump to solution

Hi @Lux_thomspon,

A warm welcome here in the Roku Community!

Thank you for letting us know about your unrecognized charges on Roku. Please get in touch with our Accounts and Billing team for greater assistance, as they are the department best equipped to handle your query.

  1. Go to Roku Support.
  2. Select Accounts, Payments, and Subscriptions.
  3. Choose your issue under what’s happening with your account.
  4. Select a different account issue if you have another Roku account or if you want to be redirected to the contact information.

Please let us know if there is anything further we can do to help.

Sincerely,
Eunice

Eunice L.
Roku Community Moderator
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