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Charge from Roku channel for $

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My boyfriend setup a Disney plus account from his phone and now he's accrued a charge on his debit card for $4.31 from the Roku channel?? How do we find out why or what this charge is. 

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RokuHaz-M
Community Moderator
Community Moderator

Re: Charge from Roku channel for $

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Hey, @CBonham8246!

Thanks for bringing this to our concern. To check or manage your active subscriptions, you may log in to your Roku account. Under Payment and Subscriptions Select My Subscriptions. For canceling a subscription, choose the desired subscription then select Turn off auto-renew. For further help, you can visit this Manage or cancel subscriptions through Roku

Hope this helps.

The Roku Community Team

Haz M.
Roku Community Moderator

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JWS9518
Binge Watcher

Re: Charge from Roku channel for $

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You can log into your Roku account and see if you have any subscriptions listed that match the charge.   If you signed up for Disney through the Disney app or website, you should log into that directly and check as well.

If you don't recognize those charges and nothing matches up, I would suggest contacting your credit card and reporting it.

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RokuHaz-M
Community Moderator
Community Moderator

Re: Charge from Roku channel for $

Jump to solution

Hey, @CBonham8246!

Thanks for bringing this to our concern. To check or manage your active subscriptions, you may log in to your Roku account. Under Payment and Subscriptions Select My Subscriptions. For canceling a subscription, choose the desired subscription then select Turn off auto-renew. For further help, you can visit this Manage or cancel subscriptions through Roku

Hope this helps.

The Roku Community Team

Haz M.
Roku Community Moderator
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