Hi @Jm19
Excited to see you here in the Roku Community!
I appreciate you sharing your experience with the canceled order without a refund. Regarding this issue, I highly suggest contacting our expert to get it sorted out; kindly click this link and select the "Return/Replace" category. You'll have an option to call us.
Let us know if you need help finding something specific. We're here to assist.
The Roku Community Team
Rhea V.
Roku Community Moderator