Account, payments & subscriptions

[HDMIGuy]

@Lady1USMC When you indicate you cancelled did you login to your account and cancel the subscription or just delete the app from your Roku device.  Deleting an app from your Roku device will not cancel a subscription.  I have several different streaming devices so deleting an app from Roku should not stop the app from working on my Chromecast with Google TV, my Apple TV, or my Firestick.  Likewise deleting an app from my Firestick does not prevent the app from working on my Roku devices.

[stillgil]

I want to cancel my subscription

[HDMIGuy]

@stillgil This is a Roku help forum.  You can not cancel a subscription here.  If your subscription is through Roku login to your Roku account on a computer and you will be able to see your subscriptions and make changes there.  https://support.roku.com/article/208756478

[irritatedatthis]

I am experiencing the same thing. I am reaching out to the FCC regarding this!

[RokuReynan-L · Accepted solution]

Hi, @irritatedatthis.

Greetings from the Roku Community!

We understand your frustration and apologize for the billing issue. To further assist you with this, please contact our Account and Billing team through our Account and Billing Support page and select "Account, payments & subscriptions" to call or chat with us.

You may also follow the steps on the accepted solutions above.

We hope this is resolved quickly.

Thanks,
Reynan

[Lady1USMC]

I have tried to no avail even with CBS! Guess I will call FCC and BBB is final recourse your billing foreigners do nothing

[rayandsandy]

I'm basically had the same problem, before Christmas I was able to physically talk to a human . I was told be call back to get Paramount Plus added back.  WHY CAN'T YOU JUST GIVE US A PHONE NUMBER SO WE CAN TALK TO HUMANS?????????????????????????????????????????????????????????????

[RokuHaz-M]

Hey there! @Lady1USMC @rayandsandy 

I understand how concerning this situation is. I assure you that our billing experts are well-equipped to address it effectively. To start a conversation, please click the link.

I hope this helps.

The Roku Community Team

[kathryn120]

Me as well and I can’t find an option to discontinue it.

[RokuRhea-V]

Hey @kathryn120,

Thank you for sharing your message in the Roku Community.

I recognize you are having difficulty in canceling your subscriptions.  

To help you out, follow these steps: 

1. Sign in to my.roku.com 
2. Go to My Subscriptions and select the subscription you want to cancel. Then, choose Manage Subscription and Turn off auto-renew. 
   This will cancel your subscription, and you won’t be billed in the future.

In addition, you may visit this support article on How to Manage or Cancel Subscriptions through Roku.

I hope this helps you out!

Thanks,

The Roku Community Team