Account, payments & subscriptions

[HDMIGuy]

@Lady1USMC When you indicate you cancelled did you login to your account and cancel the subscription or just delete the app from your Roku device.  Deleting an app from your Roku device will not cancel a subscription.  I have several different streaming devices so deleting an app from Roku should not stop the app from working on my Chromecast with Google TV, my Apple TV, or my Firestick.  Likewise deleting an app from my Firestick does not prevent the app from working on my Roku devices.

[stillgil]

I want to cancel my subscription

[HDMIGuy]

@stillgil This is a Roku help forum.  You can not cancel a subscription here.  If your subscription is through Roku login to your Roku account on a computer and you will be able to see your subscriptions and make changes there.  https://support.roku.com/article/208756478

[irritatedatthis]

I am experiencing the same thing. I am reaching out to the FCC regarding this!

[RokuReynan-L]

Hi, @irritatedatthis.

Greetings from the Roku Community!

We understand your frustration and apologize for the billing issue. To further assist you with this, please contact our Account and Billing team through our Account and Billing Support page and select "Account, payments & subscriptions" to call or chat with us.

You may also follow the steps on the accepted solutions above.

We hope this is resolved quickly.

Thanks,
Reynan