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Ladybug01
Newbie

My monthly charge with No subscriptions

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Why am I being charged $21.63 or more a month when I DO NOT have any subscriptions at all?    
my bill went from $7.79 in June to $21.63 or more a month in October!  

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RokuReynan-L
Community Moderator
Community Moderator

Re: My monthly charge with No subscriptions

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Hi, @Ladybug01.

Welcome to the Roku Community!

Thanks for letting us know about the incorrect charge on your account. We're here to help.

To check the charges on your account, you may follow these steps:

  1. Sign in to my.roku.com
  2. Go toPurchase history & invoices
  3. Review your invoices forContent or Products

If you’re having difficulty understanding what a charge on your invoice is referring to, learn how to identify a charge you do not recognize

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

Reynan L.
Roku Community Moderator

View solution in original post

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RokuReynan-L
Community Moderator
Community Moderator

Re: My monthly charge with No subscriptions

Jump to solution

Hi, @Ladybug01.

Welcome to the Roku Community!

Thanks for letting us know about the incorrect charge on your account. We're here to help.

To check the charges on your account, you may follow these steps:

  1. Sign in to my.roku.com
  2. Go toPurchase history & invoices
  3. Review your invoices forContent or Products

If you’re having difficulty understanding what a charge on your invoice is referring to, learn how to identify a charge you do not recognize

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

Reynan L.
Roku Community Moderator
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