Account, payments & subscriptions

[Ldecheine]

I am being charged monthly for a subscription to Roku for Disney elektro and I don’t even know what that is. It’s been months and I can’t find any subscriptions to cancel. It’s through PayPal so I didn’t notice it until recently. Please help. 

laura Decheine 

[RokuReynan-L · Accepted solution]

Hi, @Ldecheine.

Greetings from the Roku Community!

We see that you have an unrecognized charge on your account and want to cancel it. In this case, we suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Disney Plus Support

We hope this will be sorted out soon.

Thanks,
Reynan