Account, payments & subscriptions

[Gabbyy204]

I was charge for BET+ a few days ago and I’m trying to cancel it. I got it through the Roku channel and now when I go to my subscription it’s not there. So where is this subscription and how to I cancel ASAP?!?!

[RokuReynan-L · Accepted solution]

Hi, @Gabbyy204.

Welcome to the Roku Community!

We're here to provide some steps you can take to cancel your subscription.

Have you tried checking the email address associated with your streaming player? To check: Home > Settings > System > About.

You may also cancel the subscription through your streaming player.

Here's how:

1. Press the Home button  on your Roku remote.
2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
3. Press the Star button  on your remote.
4. Select Manage Subscription to view the renewal date and access additional options. If you don't see this option, your subscription is not managed through Roku.
   
5. To cancel a subscription, select Turn off auto-renew. Next, you can choose to remove the app immediately or keep it for the remainder of the subscription term. Your subscription should now only be active until the end of its billing cycle.
   

Furthermore, you may visit this support article on how to turn off auto-renew and cancel a subscription

We hope you find this information helpful.

Regards,
Reynan

[Gabbyy204]

Thank you. I have tried this and it did not have a manage subscription when I followed these steps. So I logged onto BET+ on my Roku tv and went into account and it says to cancel my subscription I need to go to the Roku portal. When I go there, the subscription is not showing up so I am getting very frustrated and confused on how to cancel.

[RokuReynan-L · Accepted solution]

Hi, @Gabbyy204.

Thanks for getting back to us!

Please be informed that if this option isn't available, it means the subscription isn't managed through Roku but directly through the streaming service provider. You'll need to contact them directly to cancel your subscription.

If you're still having trouble canceling your subscription, you can contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll then have the option to call or chat with us.

We hope this will be sorted out soon.

Regards,
Reynan

[DebraForbes]

I am no longer a customer to my cable company I have turned in their equipment several months ago I would like to cancel my subscription due to the fact that I do no longer have cable. Thk u for your help.