Account, payments & subscriptions

[lady52girls81]

I won't to cancel my Roku peacock COUSE they charge me with out me saying anything

[lady52girls81]

Cancel me and give me give me money back

[JWS9518]

To reach customer service, go to the Roku customer support page, click on contact us, then accounts, payment & subs, and then check the next section and you should be able to chat/talk with Roku support.

You can also log into your Roku account and click manage subscriptions and see if you have a subscription listed that you may have accidentally subscribed.  I would also suggest setting up a pin number for preventing accidental/unauthorized purchases.  You can also turn off auto-renew on your subscriptions.

[RokuHaz-M]

Hi! @lady52girls81 

Totally understand why you're sharing concerns about that unauthorized charge and want to cancel your subscription. No stress, I got your back! Just do this on your Roku:

1. Go to the Home screen.
2. Find the app you want to unsubscribe from.
3. Press the Star (*) button on your remote.
4. Choose "Manage Subscription."
5. Turn off auto-renew.

Here's a link for additional info.

If you’d rather start a conversation with one of our awesome billing peeps for a dispute, just click this link to give them a ping.

The Roku Community Team