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Raulbach
Newbie

Help me unpause my hbo max please!!

I have updated my payment info with Roku because I signed up through Roku for Max. HBO max told me my account is paused on Roku. I went on my Roku account and updated my payment info. I am not being given any options to unpause my service and hbo max keeps telling me I have to unpause on Roku. I would like to be able to watch what I’m paying for. Any help?

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2 REPLIES 2
HDMIGuy
Roku Guru

Re: Help me unpause my hbo max please!!

@Raulbach I don't have HBO Max and I don't subscribe to anything through Roku but I would try restarting your Roku device.  This may or may not work.

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RokuRhea-V
Community Moderator
Community Moderator

Re: Help me unpause my hbo max please!!

Hey @Raulbach,

Thank you for participating in the Roku Community.

I understand your MAX subscriptions are suspended in Roku. Our Account and Billing Team will be more than happy to assist you. Please visit Roku Support to chat/call with an expert.

I hope this is useful!
Thanks,
The Roku Community Team

Rhea V.
Roku Community Moderator
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