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Cancelation of my subscription

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I want to cancel my subscription 

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Cancelation of my subscription

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Thanks for reaching out here in the Roku Community, @dellaperron67.

We see you wanted assistance canceling your subscription; we'd gladly help.

You have two options to cancel your subscription. You can cancel it at the account level or on the Roku Device. In canceling the subscription through your Roku account, you may refer to these steps:

  1. Sign in to my.roku.com and go to My Subscriptions.
  2. Under Active subscriptions, select the subscription you want to cancel.
  3. Select Manage subscription and then select Turn off auto-renew. Turning off auto-renew means you've canceled your subscription and will not be billed for it.
  4. After canceling your subscription, you'll have access to it until your current billing cycle ends.

You can also cancel the subscriptions on your Roku Device or Roku TV by:

  1. Press the Home button  on your Roku remote.
  2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
  3. Press the Star button  on your remote.
  4. Select Manage Subscription to view the renewal date and access additional options. If you don't see this option, your subscription is not managed through Roku.

YoursubscriptionOS24.jpg

      5. To cancel a subscription, select Turn off auto-renew. Next, you can choose to remove the app immediately or keep it for the remainder of the subscription term. Your subscription should now only be active until the end of its billing cycle.

ManageSubscriptionOS24.jpg

For more comprehensive information, kindly visit this support FAQ on How to turn off auto-renew and cancel a subscription.

Hope you'll find this information useful.

Please let us know If you have other questions, we'd be happy to assist.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator

View solution in original post

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4 REPLIES 4
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Cancelation of my subscription

Jump to solution

Thanks for reaching out here in the Roku Community, @dellaperron67.

We see you wanted assistance canceling your subscription; we'd gladly help.

You have two options to cancel your subscription. You can cancel it at the account level or on the Roku Device. In canceling the subscription through your Roku account, you may refer to these steps:

  1. Sign in to my.roku.com and go to My Subscriptions.
  2. Under Active subscriptions, select the subscription you want to cancel.
  3. Select Manage subscription and then select Turn off auto-renew. Turning off auto-renew means you've canceled your subscription and will not be billed for it.
  4. After canceling your subscription, you'll have access to it until your current billing cycle ends.

You can also cancel the subscriptions on your Roku Device or Roku TV by:

  1. Press the Home button  on your Roku remote.
  2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
  3. Press the Star button  on your remote.
  4. Select Manage Subscription to view the renewal date and access additional options. If you don't see this option, your subscription is not managed through Roku.

YoursubscriptionOS24.jpg

      5. To cancel a subscription, select Turn off auto-renew. Next, you can choose to remove the app immediately or keep it for the remainder of the subscription term. Your subscription should now only be active until the end of its billing cycle.

ManageSubscriptionOS24.jpg

For more comprehensive information, kindly visit this support FAQ on How to turn off auto-renew and cancel a subscription.

Hope you'll find this information useful.

Please let us know If you have other questions, we'd be happy to assist.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
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Eliaseze2
Newbie

Re: Cancelation of my subscription

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Mike83
Newbie

Re: Cancelation of my subscription

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What if you dint have access anymore due to tv broke and no longer have the email address?

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Cancelation of my subscription

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Welcome, and thanks for posting here in the Roku Community, @Mike83.

Great question! If you no longer have access to the email address associated with your Roku Account, you may check your inbox. If you are receiving messages from Roku, it is possible that the email that was receiving those messages is linked to your Roku Account. You may refer to the FAQ posted above this thread for more information about managing your subscription via our website. If the subscriptions are still unable to be located and it is billed through Roku, we highly recommend contacting our Accounts and Billing team for further assistance. 

However, if your subscription is being billed directly through the Channel Partner, it is best to contact them for any subscription cancellation. Since they are responsible for managing the channel, they will be able to assist you with the cancellation process.

Hope this information helps. Let us know if you have other questions; we're happy to help.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
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