Account, payments & subscriptions

[LoriF1]

6 weeks ago I paid paramount plus for an annual pmt. Yesterday they canceled it on me.   Why?

[JWS9518]

Reach out to Paramount plus customer support directly as they would be the ones to ask.

[RokuRhea-V · Accepted solution]

Hey @LoriF1

Thanks for reporting this to us!

Just a heads up: your subscriptions may be canceled if someone cancels them intentionally or if a payment fails. In such cases, the subscription will automatically be placed on hold. It's essential to check the purchase details in your account. Here are some steps to verify your active subscriptions:

1. Sign in to  my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

In addition to managing your account, click here for guidance.

I hope this information is helpful.

Thanks,
Roku Community Team