Account, payments & subscriptions

[Missyg1801]

I have two transactions on my account for the same amount on yesterday and I'm trying to see why was I billed twice

[AliciaWright88_]

Hello I trying to dispute Roku 

[AliciaWright88_]

I need to dispute Roku 

[RokuEmmanuel-D · Accepted solution]

Hi Community Users!

Thanks for getting in touch here in the Roku Community!

We understand you wanted to talk to a live agent to dispute charges on your Roku Account. No worries; we're here to help.

To receive assistance with your billing concern or to resolve any disputes, you have several options to contact our support team. You can reach out to our support agent via phone, chat, or email. Simply visit our Accounts and billing support and select your preferred method of communication. Our team will promptly address your query and work to expedite the resolution of any billing-related issues you may have.

For any billing concerns, you may visit the following support FAQ below:

• How to turn off auto-renew and cancel a subscription?
• What to do if there is a charge you don't recognize on your Roku account
• How to view your Roku purchase history and charges to your account

Let us know if there's anything else that I can do to assist you further.

All the best,
Emman

[Jj991122]

There is a charge on my bank account for $6.48 I have no idea what for. I do not purchase Roku apps I only watch Roku free tv and movies.

i would like my $6.48 returned please

[Ledouxgwen62]

I have a few charges on my credit card for scriptions that no one in my house   ordered.Can you see what TV ordered then and I canceled them?But I got Charge again. you to form again.All I have is the camera

[Amaya2016]

I have a charge that I didn’t use . I would like my money back

[RokuReynan-L]

Hi, @Ledouxgwen62 and @Amaya2016. 

We appreciate you reaching us here in the Roku Community!

We understand that you have an unrecognized charge on your account. We're here to help you with this. 

You may refer to the post above for the steps to review the charges on your account. 

Furthermore, you may also visit this support article: What to do if there is a charge you don't recognize on your Roku account

We hope this will be sorted out soon.

Regards, 
Reynan

[dawnandcambria]

I’m sorry but it isn’t working for me! $20 was taken off my card from Roku . Where did it go? I still don’t have my channels!! I’m really sick of this