Forum Discussion

JRJ's avatar
JRJ
Channel Surfer
2 years ago

Volume on TV goes up or down by itself

I have 3 different Roku devices on 3 different tv's.  When volume goes up or down, only way to restore is to change the channel.  I contacted Xfinity to see if a streaming issue with their software, but it was not. Here is what they said on Oct 19. 

I received at message from XfinityJohnG around Oct 19th.  (@user_bqtuu7).  "Right now the latest information I found on that volume issue is, that it is not a Xfinity issue, and it isn't isolated to the Xfinity Stream app, that issue may occur with other apps on the Roku.  Roku has confirmed this is an issue on their end, caused by a software update to their devices that they initiated.  Roku is working to resolve it, but it may be several months before a fix is implemented."

Roku needs to roll back their software version to prior to March 2023 and test to see what software changes they made.  

    

remotes

19 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thank you for raising your concern here in the Roku Community, JRJ!

    No worries. We're here to find you the best resolution possible. 

    May we first know if this happens to all of your Roku streaming devices? Also, does this also happen on a specific channel? Furthermore, we highly suggest resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds and then re-pairing it again. In addition, perform a system reboot on your affected devices by navigating to your Home screen. Scroll up or down to press Settings > System > Power (skip if unavailable) > System restart.

    Please let us know what you find out, and we'll go from there. We'll be looking forward to your update!

    Best regards,
    Carly

    • JRJ's avatar
      JRJ
      Channel Surfer
      2 years ago

      Yes it happens to all my different model Roku devices that are attached to different model tv's.  It is not a specific channel. I did the steps your requested but it continues to happen.  It may work properly a day or two, then does it again.  Evidently, a software update caused the issue.  I had no problems prior to around March 2023.  I have sent in multiple "Issue report tracker's "with time stamps.  Only way I know to prove it to Roku is to try and load an older version of the software until we find one that works.  Then you can make a comparison to see what was changed.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        JRJ,

        Thanks for getting back to us.

        Could you share the current version of your TV with us? This case can be found by navigating to Settings>>System>>About.

        Keep us posted.

        Thanks,

        Rey

    • webbhq's avatar
      webbhq
      Channel Surfer
      7 months ago

      That doesn't work but for me the problem went away on its own about a week ago(so far). Maybe Roku fixed the glitch.

      • JRJ's avatar
        JRJ
        Channel Surfer
        7 months ago

        I am still having the problem so it is not fixed.  I give up.

        I quit sending in any updates about my issue because no one cares.

         

    • Mo12's avatar
      Mo12
      Newbie
      11 months ago

      Did what you said and problem still persists. Driving me crazy

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        11 months ago

        Welcome to the Roku Community, Mo12!

        Thanks for reaching out and for trying to troubleshoot your physical remote. We'd be happy to suggest further steps to help you fix this.

        Reboot your voice remote

        If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

        1. Remove the battery cover on the back of your remote
        2. Remove both batteries from the battery compartment
        3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
        4. Repeat the previous step to install the second battery
        5. Put the battery cover back on your remote

        If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

        • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
        • If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

        Reboot your streaming device

        Use the following steps to restart your streaming device.

        1. Remove the power cable from your streaming device
        2. Wait at least 5 seconds
        3. Re-connect the power cable
        4. Wait for your streaming device to power on, and the Home screen to appear on your TV
        5. Once you see the Home screen, try to use your remote to control your device

        If the issue persists, please let us know so we can continue assisting you from there.

        Best regards,
        Carly

  • cloud216merlin's avatar
    cloud216merlin
    Channel Surfer
    2 years ago

    Hi, my remote (with batteries still testing 'good') looses it volume completely.  It has happened three times this year and the 2nd time I wrote to them.  I did replace the gppd batteries and them the volume came back.  It has happened 'three' times this year and just happened again this past Saturday evening; 11/25/23.  

    Reading your remarks this sounds like a ROKU responsibility and they need to replace my remote and yours!

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi cloud216merlin,

      Thanks for joining us here in the Roku Community!

      We'd like to help! Is this the remote that came along with your device? When you say "loses its volume completely," is it the same as what the other mentioned? Does pressing the volume button go all the way down and won't come back?

      Please let us know more about this so that we can further assist you.

      Thanks,

      Rey

      • JRJ's avatar
        JRJ
        Channel Surfer
        2 years ago

        I do not know how many times I have to tell the same story.  Obviously, nothing is going to be done about the issue.  I have spelled it out several times.  Just go back and read my posts.

  • Gaius's avatar
    Gaius
    Newbie
    3 months ago

    I have two Roku tv’s and two Roku ultras with the same issue and judging from the number of threads on this site naming this issue and some of them dating a few years back, I have to ask, does Roku have any intention at all in resolving this issue? Or just letting customers live with it?

    we have been onboard since the very first tv streaming device Roku was put out. Is the solution to get an Amazon fire tv streaming device?

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      3 months ago

      Hey Gaius

      Thanks for letting us know!

      I understand that the volume button on your Roku remote is adjusting independently. Could you share a bit more information to help me figure this out? 

      • The model number of the remotes.
      • Is this happening with all apps and shows on your Roku?
      • When and where did you purchase these devices?

      In the meantime, please try this step: Home > Settings > System > Power > System Restart.

      Cheers!

      Roku Community Team

      • Rukus154's avatar
        Rukus154
        Newbie
        2 months ago

        Have same issues on 3 tvs Samsung and one remote out of the box has a sticking volume button so goes full or no volume randomly. Si one issue with one remote is the sticking volume button that somehow passed QC and on top of that Roku and the tv fight for volume level control. Note this also happens to many other people I know. Turning off the tvs settings for auto adjust volume help to minimize the issue, but it never disappears I think it is an inherent software, flaw with Roku.