Volume on TV goes up or down by itself
I have 3 different Roku devices on 3 different tv's. When volume goes up or down, only way to restore is to change the channel. I contacted Xfinity to see if a streaming issue with their software, ...
Forum Discussion
Thank you for raising your concern here in the Roku Community, JRJ!
No worries. We're here to find you the best resolution possible.
May we first know if this happens to all of your Roku streaming devices? Also, does this also happen on a specific channel? Furthermore, we highly suggest resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds and then re-pairing it again. In addition, perform a system reboot on your affected devices by navigating to your Home screen. Scroll up or down to press Settings > System > Power (skip if unavailable) > System restart.
Please let us know what you find out, and we'll go from there. We'll be looking forward to your update!
Best regards,
Carly
Yes it happens to all my different model Roku devices that are attached to different model tv's. It is not a specific channel. I did the steps your requested but it continues to happen. It may work properly a day or two, then does it again. Evidently, a software update caused the issue. I had no problems prior to around March 2023. I have sent in multiple "Issue report tracker's "with time stamps. Only way I know to prove it to Roku is to try and load an older version of the software until we find one that works. Then you can make a comparison to see what was changed.
