Forum Discussion

JRJ's avatar
JRJ
Channel Surfer
2 years ago

Volume on TV goes up or down by itself

I have 3 different Roku devices on 3 different tv's.  When volume goes up or down, only way to restore is to change the channel.  I contacted Xfinity to see if a streaming issue with their software, ...
remotes
Gaius's avatar
Gaius
Newbie
7 months ago

I have two Roku tv’s and two Roku ultras with the same issue and judging from the number of threads on this site naming this issue and some of them dating a few years back, I have to ask, does Roku have any intention at all in resolving this issue? Or just letting customers live with it?

we have been onboard since the very first tv streaming device Roku was put out. Is the solution to get an Amazon fire tv streaming device?

RokuHaz-M's avatar
RokuHaz-M
Community Moderator
7 months ago

Hey Gaius

Thanks for letting us know!

I understand that the volume button on your Roku remote is adjusting independently. Could you share a bit more information to help me figure this out? 

  • The model number of the remotes.
  • Is this happening with all apps and shows on your Roku?
  • When and where did you purchase these devices?

In the meantime, please try this step: Home > Settings > System > Power > System Restart.

Cheers!

Roku Community Team

  • Rukus154's avatar
    Rukus154
    Newbie
    7 months ago

    Have same issues on 3 tvs Samsung and one remote out of the box has a sticking volume button so goes full or no volume randomly. Si one issue with one remote is the sticking volume button that somehow passed QC and on top of that Roku and the tv fight for volume level control. Note this also happens to many other people I know. Turning off the tvs settings for auto adjust volume help to minimize the issue, but it never disappears I think it is an inherent software, flaw with Roku. 

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      6 months ago

      Hi Rukus154 

      Thanks for bringing this to us!

      To help me dive deeper into this, can you please share a bit more info?

      • The model number of the remote.
      • Can you check if the remote has any dents, broken buttons, or buttons that are stuck down?
      • When and where did you purchase this remote? Did it come with the Roku device, or was it sold separately?
      • Did it function normally before, or did the issue occur suddenly? Or did it happen right out of the box?

      In the meantime, I suggest getting the Roku mobile app as an alternative remote for your device. Here's the link to download it for free.

      Keep us posted!

      Roku Community Team