Volume on TV goes up or down by itself
I have 3 different Roku devices on 3 different tv's. When volume goes up or down, only way to restore is to change the channel. I contacted Xfinity to see if a streaming issue with their software, ...
Forum Discussion
Hi, my remote (with batteries still testing 'good') looses it volume completely. It has happened three times this year and the 2nd time I wrote to them. I did replace the gppd batteries and them the volume came back. It has happened 'three' times this year and just happened again this past Saturday evening; 11/25/23.
Reading your remarks this sounds like a ROKU responsibility and they need to replace my remote and yours!
Hi cloud216merlin,
Thanks for joining us here in the Roku Community!
We'd like to help! Is this the remote that came along with your device? When you say "loses its volume completely," is it the same as what the other mentioned? Does pressing the volume button go all the way down and won't come back?
Please let us know more about this so that we can further assist you.
Thanks,
Rey
I do not know how many times I have to tell the same story. Obviously, nothing is going to be done about the issue. I have spelled it out several times. Just go back and read my posts.
JRJ,
We need to know the current version of the device that has an issue. In order for our team to take a closer look into it.
We have validated your reports previously, and this seems to be happening on the previous version. We'll need to check if this is an issue for the new software build.
In addition to this, the details below will help.
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
Thanks,
Rey
