Forum Discussion

JRJ's avatar
JRJ
Channel Surfer
2 years ago

Volume on TV goes up or down by itself

I have 3 different Roku devices on 3 different tv's.  When volume goes up or down, only way to restore is to change the channel.  I contacted Xfinity to see if a streaming issue with their software, ...
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RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi cloud216merlin,

Thanks for joining us here in the Roku Community!

We'd like to help! Is this the remote that came along with your device? When you say "loses its volume completely," is it the same as what the other mentioned? Does pressing the volume button go all the way down and won't come back?

Please let us know more about this so that we can further assist you.

Thanks,

Rey

JRJ's avatar
JRJ
Channel Surfer
2 years ago

I do not know how many times I have to tell the same story.  Obviously, nothing is going to be done about the issue.  I have spelled it out several times.  Just go back and read my posts.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    JRJ,

    We need to know the current version of the device that has an issue. In order for our team to take a closer look into it.

    We have validated your reports previously, and this seems to be happening on the previous version. We'll need to check if this is an issue for the new software build. 

    In addition to this, the details below will help.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    Thanks,

    Rey

    • JRJ's avatar
      JRJ
      Channel Surfer
      2 years ago

      Attached is the information you requested.  I even tried the changing the volume settings from none to leveling but that had no effect on my issues.  This is happening to all 3 different Roku devices, however the one in the kitchen is most used that is why I am able to track this more frequently.  

      Roku Volume Issue        
           SoftwareGC   
      TVLocationModelSerial #Tracker IDVersionVersionBuildTime 
      HitachiBasement3800XCT392173437474-069-99611.5.0 4312-552023-02-18 
          74-077-32611.5.0 4312-552023-02-23 
                
                
      LGKitchen3810X21507F08368282-064-82611.5.0 4312-502023-02-15 
          82-074-60411.5.0 4312-502023-02-21 
          82-071-47911.5.0 4312-502023-02-19 
          82-107-31611.5.0 4312-502023-03-16 
          82-174-96311.5.0 4312-502023-05-02T12:03:15Z
          82-240-03812.0.09.3.5164184-502023-06-16T16:38:54Z
          82-272-86512.0.09.4.204184-502023-07-09T11:45:54Z
          82-275-75512.0.09.4.204184-502023-07-11T11:55:51Z
          82-276-39612.0.09.4.204184-502023-07-11T22:36:09Z
          82-476-60912.5.010.2.5184178-502023-11-27T23:29:45Z
          82-484-95812.5.010.3.244178-502023-12-03T18:38:15Z
          82-485-26912.5.010.3.244178-502023-12-03T2349:50Z
                
      SamsungBedroom3810X21313F973200 11.5.0 4312-50  
                
                
      TCL Roku TVStudy No Problem noticed14.1 0404-232023 
                
      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        JRJ,

        Thanks for getting back to us and for providing with us these details.

        We'll take it from here and we'll forward this over to the right team for further investigation. 

        Once an update is available about this we'll make sure to forward it here.

        Best regards,

        Rey