Volume on TV goes up or down by itself
I have 3 different Roku devices on 3 different tv's. When volume goes up or down, only way to restore is to change the channel. I contacted Xfinity to see if a streaming issue with their software, ...
Forum Discussion
Thank you for raising your concern here in the Roku Community, JRJ!
No worries. We're here to find you the best resolution possible.
May we first know if this happens to all of your Roku streaming devices? Also, does this also happen on a specific channel? Furthermore, we highly suggest resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds and then re-pairing it again. In addition, perform a system reboot on your affected devices by navigating to your Home screen. Scroll up or down to press Settings > System > Power (skip if unavailable) > System restart.
Please let us know what you find out, and we'll go from there. We'll be looking forward to your update!
Best regards,
Carly
Yes it happens to all my different model Roku devices that are attached to different model tv's. It is not a specific channel. I did the steps your requested but it continues to happen. It may work properly a day or two, then does it again. Evidently, a software update caused the issue. I had no problems prior to around March 2023. I have sent in multiple "Issue report tracker's "with time stamps. Only way I know to prove it to Roku is to try and load an older version of the software until we find one that works. Then you can make a comparison to see what was changed.
That doesn't work but for me the problem went away on its own about a week ago(so far). Maybe Roku fixed the glitch.
I am still having the problem so it is not fixed. I give up.
I quit sending in any updates about my issue because no one cares.
Oh it's an annoying **bleep**. It'll probably start again. Will a new Ultra help?
I also am still having the problem, just today it went all the way up to 100, scared my cats and I could hear it from the other side of the house! Thankfully it didn't blow my sound bar speakers.
Did what you said and problem still persists. Driving me crazy
Welcome to the Roku Community, Mo12!
Thanks for reaching out and for trying to troubleshoot your physical remote. We'd be happy to suggest further steps to help you fix this.
Reboot your voice remote
If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.
- Remove the battery cover on the back of your remote
- Remove both batteries from the battery compartment
- Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
- Repeat the previous step to install the second battery
- Put the battery cover back on your remote
If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote
- If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
- If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.
Reboot your streaming device
Use the following steps to restart your streaming device.
- Remove the power cable from your streaming device
- Wait at least 5 seconds
- Re-connect the power cable
- Wait for your streaming device to power on, and the Home screen to appear on your TV
- Once you see the Home screen, try to use your remote to control your device
If the issue persists, please let us know so we can continue assisting you from there.
Best regards,
Carly
