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fumbles88's avatar
fumbles88
Reel Rookie
6 years ago

Roku TV Constantly Factory Resets Itself

Hello everyone,

I have a TCL Roku TV (specs below) that, as of yesterday, has decided to start doing factory resets on itself about every half an hour or so. I have done my own factory reset, many times, to see if that would help any. It has not. So far I have noticed that resets can happen as soon as a few seconds  after the TV comes on, or after setting up the device and streaming any given channel for 10-15 minutes. The only constant is that it returns to the "Let's get started" setup screen every single time. And I have to do the setup every single time. I have gone through the setup with and without connecting to the internet and have had the same results. I have tried updating but it seems I'm on the latest build and there is no way to roll back. It seems that my only option is to wait on an update or replace this not even a year old TV. Any input or suggestions would be helpful. Thanks in advance. 

- Brian

Roku TV: 8116x

TCL Model: 32S327

Software Version: 9.3.2 build 4217-48

31 Replies

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  • cwebermc67's avatar
    cwebermc67
    Newbie
    5 years ago

    I have set up my TCL tv at least 20 times.  Set the network, get the email to connect to my account, or used to use the code.  Allow it to down load all 80 apps.  It works for a while and then I come back and I see the "lets get started" screen to set it up as a new device.  How do I make this stop?  The TV is running the lastest Roku OS....The last time I set it up (2 days ago) it did an update on everything.  

    • Redfishmagic's avatar
      Redfishmagic
      Newbie
      5 years ago

      Tech help...i purchased a roku 55" tv about 2 months ago. It keeps "resetting" to factory settings and i have to go back and set up everything from the VERY beginning. It has done this about 10 times since i have it. It JUST did it again this morning wiping everything out. I have to now go and load up codes wifi passwords etc.
      Do i have a bad TV? Brand new from walmart

      • DeniseAb's avatar
        DeniseAb
        Newbie
        4 years ago

        RTCL Roku TV keeps resetting itself also every couple minutes. We ordered a new remote still doing the same thing unplugged reset 20 times a day

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      cwebermc67 Redfishmagic 

      Thanks for the post.

      Can you please provide us the following information:
      -Roku TV brand and model
      -serial number
      -device ID
      -software OS/version
      (these can all be found in Settings > System > About)
      -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
      -when did you start seeing this issue occur
      -summary of the issue you are seeing

      With more information we will be able to assist you further.


      Thanks,
      Danny

      • WriterVan's avatar
        WriterVan
        Newbie
        5 years ago

        It's not the TV, because my Roku Stick Plus keeps factory setting every couple hours or more. Thus Roku needs to stop sending you to the TV companies. My Stick Plus is less than 2 months old. It just started last night. I've always powered it by wall outlet. I'm not even using a TV but a monitor. 

  • BalthezarX's avatar
    BalthezarX
    Newbie
    3 years ago

    Try this… setting>system>power>power on>live tv to put the TV to live tv by default and not Home Screen. For whatever this workaround allowed us to keep the settings and now when we power it off it goes to live tv and we just back out to Home Screen and everything is fine.

    • Tmc284's avatar
      Tmc284
      Channel Surfer
      6 years ago

      I'm sorry you're experiencing the same thing I am. I have a Hitachi Roku tv and it's doing the same thing, but every 24 hours. Now the tv backlight is on and no picture but with sound. I hope something can be done for those of us experiencing this issue. Have you tried calling TCL? I'm going to call Hitachi tomorrow and hopefully get some help. 

    • Freeflamingo's avatar
      Freeflamingo
      Newbie
      4 years ago

      My Roku TV is doing this same thing. The TV is not that old, about 2 years old. It keeps factory resetting, I'll be watching something and maybe about 2 hours it suddenly shuts off and turns back on with a screen that says "Let's get started." I end up having to enter all of my account info for Roku and all the apps, when I choose Netflix or another app, I  have to log in all over again. 

      My tracker issue ID: 67-485-275

      Roku TV 7132X

      TCL model 55S421

      Serial number YNOO134O7367

      Device ID J599A1407367

      Software version 10.5.0 Build 4210-30

      I believe that is all the info you need, please let me know how to fix it.

      Thanks,

      Michelle 

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hi Freeflamingo

        We're sorry to hear about the issue you're experiencing.

        Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

        For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


        All the best,
        Kariza

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    fumbles88 Tmc284 

    Thanks for the posts.

    Have you tried unplugging your Roku TV for 5-10 minutes then plugging it back in to see if that resolves the issue you are experiencing?

    Please keep us posted what you find out.


    Thanks,
    Danny

    • fumbles88's avatar
      fumbles88
      Reel Rookie
      6 years ago

      Yes. More times than I can remember. Even left it off and unplugged for a week. Same end result. TV factory resets itself and I have to go through system setup again.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        6 years ago

        fumbles88 

        Thanks for the update.

        Have you tried contacting the Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

        For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

        Please keep us posted.


        Thanks,
        Danny

  • pwr's avatar
    pwr
    Newbie
    5 years ago

    Were you able to find a fix? My Roku TV is doing the exact same thing and I believe we have the same model. Mine is less than a year old as well.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      pwr 

      Thanks for the post.

      Can you please provide us the following information:
      -Roku TV brand and model
      -serial number
      -device ID
      -software OS/version
      (these can all be found in Settings > System > About)
      -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
      -when did you start seeing this issue occur
      -summary of the issue you are seeing

      With more information we will be able to assist you further.


      Thanks,
      Danny