Forum Discussion

fumbles88's avatar
fumbles88
Reel Rookie
6 years ago

Roku TV Constantly Factory Resets Itself

Hello everyone, I have a TCL Roku TV (specs below) that, as of yesterday, has decided to start doing factory resets on itself about every half an hour or so. I have done my own factory reset, many ...
pwr's avatar
pwr
Newbie
5 years ago

Were you able to find a fix? My Roku TV is doing the exact same thing and I believe we have the same model. Mine is less than a year old as well.

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

pwr 

Thanks for the post.

Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-when did you start seeing this issue occur
-summary of the issue you are seeing

With more information we will be able to assist you further.


Thanks,
Danny

  • jec580's avatar
    jec580
    Newbie
    5 years ago

    RokuDanny-R

     

    i have the same problem

    jec580 

  • ksch429's avatar
    ksch429
    Newbie
    5 years ago

    In case anyone is still having this issue... my TCL Roku TV was purchased in November 2019, so it’s only about a year and a half old. The only way I am able to even use this TV now is by turning it into a non-smart TV. TCL Support said my TV is out of the warranty period and there is nothing they can do for me.

    Make your TV non-smart: https://support.tcl.com/rokutv-setup-configuration/02-turning-off-the-roku-features-of-your-tcl-smart-tv

    And I had an extra Roku Stick lying around, so after following the instructions above, I connected the Roku Stick via HDMI.

    So now I can still use the TV but have to keep it on HDMI-1 and have to use the stick for my Roku access. It’s dumb AF but has solved my issue for cheaper than repair or a new TV. :-/

  • Tmc284's avatar
    Tmc284
    Channel Surfer
    5 years ago

    I'm not currently near the tv, will be later this week. I'll provide the information then. I know it's on version 9.4 and a 65" Hitachi. I can't reach the serial number unless it's in the settings. The tv is attached to the wall. The issue started January of this year. When it restarts itself it just goes off for at least 24 hours and when it eventually turns back in it'd goes to demo mode. 

  • SaraRubin's avatar
    SaraRubin
    Reel Rookie
    5 years ago

    RokuDanny-R 

    I am not the original poster but I am having the same problem as the original poster. Can you please provide me with an email to send the information too to fix this issue?

    This is happening every single night/day and I am going crazy because the TV is decently new, probably at the year mark.

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      5 years ago

      Hey SaraRubin

      We apologize for the inconvenience this has caused you.

      Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

      For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

      Thank you for your understanding.

      All the best,
      Kariza

      • SaraRubin's avatar
        SaraRubin
        Reel Rookie
        4 years ago

        Funny how Roku says go to the TV manufacturer and the TV manufacturers say go to Roku. Helpful sooooooo very helpful.