Forum Discussion

Reel Rookie

6 years ago

Roku TV Constantly Factory Resets Itself

Hello everyone, I have a TCL Roku TV (specs below) that, as of yesterday, has decided to start doing factory resets on itself about every half an hour or so. I have done my own factory reset, many ...

RokuDanny-R

Retired Moderator

5 years ago

pwr

Thanks for the post.

Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-when did you start seeing this issue occur
-summary of the issue you are seeing

With more information we will be able to assist you further.

Thanks,
Danny