Forum Discussion

fumbles88's avatar
fumbles88
Reel Rookie
6 years ago

Roku TV Constantly Factory Resets Itself

Hello everyone, I have a TCL Roku TV (specs below) that, as of yesterday, has decided to start doing factory resets on itself about every half an hour or so. I have done my own factory reset, many ...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

cwebermc67 Redfishmagic 

Thanks for the post.

Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-when did you start seeing this issue occur
-summary of the issue you are seeing

With more information we will be able to assist you further.


Thanks,
Danny

WriterVan's avatar
WriterVan
Newbie
5 years ago

It's not the TV, because my Roku Stick Plus keeps factory setting every couple hours or more. Thus Roku needs to stop sending you to the TV companies. My Stick Plus is less than 2 months old. It just started last night. I've always powered it by wall outlet. I'm not even using a TV but a monitor. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    WriterVan

    Thanks for the post.

    Please be aware that you've posted in a TV board thread and that the issue you are experiencing may not be related to what other users are experiencing. 

    If you need further assistance, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny