Roku TV Constantly Factory Resets Itself
Hello everyone,
I have a TCL Roku TV (specs below) that, as of yesterday, has decided to start doing factory resets on itself about every half an hour or so. I have done my own factory reset, many ...
Forum Discussion
My Roku TV is doing this same thing. The TV is not that old, about 2 years old. It keeps factory resetting, I'll be watching something and maybe about 2 hours it suddenly shuts off and turns back on with a screen that says "Let's get started." I end up having to enter all of my account info for Roku and all the apps, when I choose Netflix or another app, I have to log in all over again.
My tracker issue ID: 67-485-275
Roku TV 7132X
TCL model 55S421
Serial number YNOO134O7367
Device ID J599A1407367
Software version 10.5.0 Build 4210-30
I believe that is all the info you need, please let me know how to fix it.
Thanks,
Michelle
Hi Freeflamingo
We're sorry to hear about the issue you're experiencing.
Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
All the best,
Kariza
