Forum Discussion

fumbles88's avatar
fumbles88
Reel Rookie
6 years ago

Roku TV Constantly Factory Resets Itself

Hello everyone, I have a TCL Roku TV (specs below) that, as of yesterday, has decided to start doing factory resets on itself about every half an hour or so. I have done my own factory reset, many ...
cwebermc67's avatar
cwebermc67
Newbie
5 years ago

I have set up my TCL tv at least 20 times.  Set the network, get the email to connect to my account, or used to use the code.  Allow it to down load all 80 apps.  It works for a while and then I come back and I see the "lets get started" screen to set it up as a new device.  How do I make this stop?  The TV is running the lastest Roku OS....The last time I set it up (2 days ago) it did an update on everything.  

  • Redfishmagic's avatar
    Redfishmagic
    Newbie
    5 years ago

    Tech help...i purchased a roku 55" tv about 2 months ago. It keeps "resetting" to factory settings and i have to go back and set up everything from the VERY beginning. It has done this about 10 times since i have it. It JUST did it again this morning wiping everything out. I have to now go and load up codes wifi passwords etc.
    Do i have a bad TV? Brand new from walmart

    • DeniseAb's avatar
      DeniseAb
      Newbie
      4 years ago

      RTCL Roku TV keeps resetting itself also every couple minutes. We ordered a new remote still doing the same thing unplugged reset 20 times a day

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hey DeniseAb

        Thanks for posting here in the Community.

        Please see RokuDanny-R's post above. The TV manufacturer's customer support team is the best one to help you with that matter. 

        We appreciate your understanding.


        All the best,
        Kariza

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    cwebermc67 Redfishmagic 

    Thanks for the post.

    Can you please provide us the following information:
    -Roku TV brand and model
    -serial number
    -device ID
    -software OS/version
    (these can all be found in Settings > System > About)
    -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
    -when did you start seeing this issue occur
    -summary of the issue you are seeing

    With more information we will be able to assist you further.


    Thanks,
    Danny

    • WriterVan's avatar
      WriterVan
      Newbie
      5 years ago

      It's not the TV, because my Roku Stick Plus keeps factory setting every couple hours or more. Thus Roku needs to stop sending you to the TV companies. My Stick Plus is less than 2 months old. It just started last night. I've always powered it by wall outlet. I'm not even using a TV but a monitor. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        WriterVan

        Thanks for the post.

        Please be aware that you've posted in a TV board thread and that the issue you are experiencing may not be related to what other users are experiencing. 

        If you need further assistance, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

         

        Thanks,
        Danny

    • GracefulGrace's avatar
      GracefulGrace
      Newbie
      4 years ago

      I have the hitachi 55" roku tv

      Model No. 55R82

      Serial No. TH0DD22414

      I started seeing this issue occur a few months ago.  My TV constantly restarts and factory resets. I can set it up to a certain point then it turns off, turns back on, and it did a factory reset. I can't get it to stay on long enough to view an error message or to find anymore information than I've provided, I had to look at the back of the TV. 

      I've unplugged the TV, leaving it that way for months. And tonight I tried it again. Many people also have this issue. This TV is just under 2 years old so I wouldn't expect it to fail so soon. Please give me a solution to this problem because I am beyond frustrated. 

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hi GracefulGrace

        We're sorry to hear about the issue you're experiencing.

        Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

        For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV


        All the best,
        Kariza