Forum Discussion

fumbles88's avatar
fumbles88
Reel Rookie
6 years ago

Roku TV Constantly Factory Resets Itself

Hello everyone, I have a TCL Roku TV (specs below) that, as of yesterday, has decided to start doing factory resets on itself about every half an hour or so. I have done my own factory reset, many ...
cwebermc67's avatar
cwebermc67
Newbie
5 years ago

I have set up my TCL tv at least 20 times.  Set the network, get the email to connect to my account, or used to use the code.  Allow it to down load all 80 apps.  It works for a while and then I come back and I see the "lets get started" screen to set it up as a new device.  How do I make this stop?  The TV is running the lastest Roku OS....The last time I set it up (2 days ago) it did an update on everything.  

Redfishmagic's avatar
Redfishmagic
Newbie
5 years ago

Tech help...i purchased a roku 55" tv about 2 months ago. It keeps "resetting" to factory settings and i have to go back and set up everything from the VERY beginning. It has done this about 10 times since i have it. It JUST did it again this morning wiping everything out. I have to now go and load up codes wifi passwords etc.
Do i have a bad TV? Brand new from walmart

  • DeniseAb's avatar
    DeniseAb
    Newbie
    4 years ago

    RTCL Roku TV keeps resetting itself also every couple minutes. We ordered a new remote still doing the same thing unplugged reset 20 times a day

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hey DeniseAb

      Thanks for posting here in the Community.

      Please see RokuDanny-R's post above. The TV manufacturer's customer support team is the best one to help you with that matter. 

      We appreciate your understanding.


      All the best,
      Kariza