Remote High Pitch Noise
My Roku remote stopped working. When it stopped it started making a high pitch noise when you replace the batteries. How do you fix this issue.
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Hi ssunday,
Thanks for the post. I'd be happy to help take a closer look to see how we can help.
Could you please provide the serial number of your Roku device by going to Settings > System > About.
Please let us know and we'll continue assisting you from there!
Thanks,
Mary
Hi,
I am also experiencing a high pitched noise from my remote. The remote does not work. Changing batteries does not help. Please advise.
Thanks
Dan
Hey dan-abby
We'd love to help you out!
Please send us the model and the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself.
In the meantime, you can also use the Roku mobile app as a remote. To know how it works, visit this link: https://support.roku.com/article/217288467
We look forward to hearing from you soon!
All the best,
Kariza
i have 2 streaming stick+ that are doing this. it happened 2 days apart. first one quit, replaced the batteries, its started screaming and will not work. Then 2 days later, the other did the same. a bit upsetting, as these are fairly new devices that I now must replace. Ive not had the best track record with Roku devices, they seem to become problematic, as I have had to replace devices in the past due to glitches or lack of response.
Thanks for the post.
I have responded to the PM that you have sent me and will continue to assist you from there.
Thanks,
Danny
I have had this issue multiple times already. I've bought about 4 remotes already and have ended up with the same issue after some time. Everytime i have purchased new batteries and each one will continue to make the same noise and will not work. Each remote that I've gotten will last me several months and then one day it will just stop working and start making the high pitch sound. Im currently experiencing this issue again and I'll probably have to buy yet another remote.
Hi Daniel632276,
Thanks for reaching out to the Roku community!
Have you tried running the troubleshooting steps provided by our Support page here to get your remote back up and running? http://go.roku.com/remotehelp
If you are still having any issues with your Roku remote after following these steps, please provide the serial number of your Roku device so we can assist further.
Thanjs,
MaryIm having a similar issue. Ive replaced the batteries with brand new ones and no luck. All I hear is a high pitched noise coming from the remote but no button works, even after un-plugging and re-starting the roku.
My remote stopping working. Fresh batteries only produce a high pitched squealing noise. Please help?
Thanks for the post.
Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.
Thanks,
DannySerial #-YJ00A4795356
Device ID- KW905A795356
Thanks Danny!
Thanks for providing us your information.
Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.
For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
We appreciate your understanding.
All the best,
Kariza
My remote is doing the same thing. I put new batteries in it and now it is making a high pitched ringing noise but not working. The batteries work in other remotes. Also, I have tried resetting using the instructions on the help pages. I have also tried using the movile app but it cannot find my device.
Hi abbie_zaremba,
Thanks for reaching out regarding the remote issue you are experiencing.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.
Regards,
MarySN: S01230435205
I can’t use my remote to get to systems so I looked on the back of the roku.
I got the same problem. Remote stopped working. Replaced the batteries with brand new. Now still doesn’t work and I hear this high pitch buzzing sound when I get my ear close to the remote.
FYI, mine was a total remote failure. I just purchased a new one on Amazon..no issues since
Hi MandoMTL,
Thanks for your first post in the Roku Community!
We're sorry to hear that you're having an issue with your Roku remote and we will work with you to know what went wrong so we can assist you further and fix the issue.
We also recommend taking a look at our Support page to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working | Official Roku Support
If the steps provided by the Support page still aren't helping, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.
Best regards,
Marymy remote is doing this now too. I was trying to figure out what was making the noise and picked up the remote and sure enough it is like a cracking noise. Took batteries out and it goes away, but next to my bed very annoying. Put batteris back in and starts up again. I suppose I know now why this remote that gets used very little (bedroom TV) eats batteires at least 2-3 times per year needs new ones.
