Forum Discussion

ssunday's avatar
ssunday
Reel Rookie
5 years ago

Remote High Pitch Noise

My Roku remote stopped working. When it stopped it started making a high pitch noise when you replace the batteries. How do you fix this issue. 
remotes
RokuMary-F's avatar
RokuMary-F
Community Moderator
5 years ago

Hi Daniel632276,

Thanks for reaching out to the Roku community! 

Have you tried running the troubleshooting steps provided by our Support page here to get your remote back up and running? http://go.roku.com/remotehelp 

If you are still having any issues with your Roku remote after following these steps, please provide the serial number of your Roku device so we can assist further.

Thanjs,
Mary

jcfd84's avatar
jcfd84
Reel Rookie
5 years ago

Im having a similar issue. Ive replaced the batteries with brand new ones and no luck. All I hear is a high pitched noise coming from the remote but no button works, even after un-plugging and re-starting the roku. 

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    Hey jcfd84

    Thanks for bringing this to our attention.

    I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

    All the best,
    Kariza