Forum Discussion

Channel Surfer

2 years ago

Solved

Black screen on Element 75" Roku tv

I have the Element 75" Roku TV as well and have only had the device for about a year and half.

Unfortunately it recently started blacking out. TV would power on but entire screen would be black.

What is going on with these TV devices, why don't they last?

RokuTakashi
2 years ago
Hi, @1Zakiyah

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us, and we understand the situation you're having. It seems like you're having a display issue on your Roku TV which is rooted in it's hardware. For this issue, you may want to contact your Roku TV manufacturer's support, which is Element, since they'll be able to assist you further. Roku TV manufacturers provide extensive and direct support with their TV models.

Please be guided on this support thread at Contacting Support for your Roku TV

We hope this will be sorted out soon.

Best wishes,
Kash

4 Replies

1Zakiyah
Channel Surfer
2 years ago
How do we fix the issue?
1Zakiyah
Channel Surfer
2 years ago
Hi Kariza,

If the screen is blacked out while powered on, then the steps you provided cannot viewed or seen on screen to incorporate the factory reset.

Is there another way?
- Gnarlykarly
  Newbie
  2 years ago
  If you push the mute button 5 times a voice narrator feature turns on
- RokuTakashi
  Community Moderator
  2 years ago
  Hi, @1Zakiyah
  
  Thanks for posting, and welcome to the Roku Community.
  
  We appreciate you for sharing this information with us, and we understand the situation you're having. It seems like you're having a display issue on your Roku TV which is rooted in it's hardware. For this issue, you may want to contact your Roku TV manufacturer's support, which is Element, since they'll be able to assist you further. Roku TV manufacturers provide extensive and direct support with their TV models.
  
  Please be guided on this support thread at Contacting Support for your Roku TV
  
  We hope this will be sorted out soon.
  
  Best wishes,
  Kash