Forum Discussion

earbudenjoyer's avatar
earbudenjoyer
Newbie
7 hours ago

Headphone mode does not work

For about a year now I have not been able to use headphone mode through the Roku app to listen to my tv via a lil 20 dollar Roku player thing. What happens when I try is no sound plays through the TV or phone then it switches back to TV sound. I've tried everything from seeing if it works on other devices in the house(it's just my room, reseting the Roku device via settings and unplugging, reseting my phone, uninstaling the app, factory resetting the Roku device, I happen to have a new phone since this problem started so it's not that either, disconnecting and forgetting the wifi from both my phone and the roku device so I can log them both back in while double checking neither have the ability to connect to a different frequency on my same wifi router, changing the wifi settings in my phone so there's not a random mac (which worked for a couple hours but no longer works to troubleshoot), literally buying another 20 dollar device (which weirdly only worked for two days). I think I'm cursed to be unfocused and scroll Instagram forever 

mobile app
tv & player features

2 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    6 hours ago
    earbudenjoyer wrote:

    ... I happen to have a new phone since this problem started so it's not that either.

    Depending on which phone you have, you may have to go into their settings and adjust your 'notifications' and/or 'display' (timeout) settings.  May also have to do that under the phone settings for the Roku Mobile app itself. (ie. applications setting).

    I have different mobile devices that act differently with the mobile app.  On some I have to turn Notifications to 'on', while others I have to turn Notifications to 'off'.  Otherwise it seems to time out and the sound returns to the TV rather than the headphones.  I usually just mute the TV so it doesn't blast there when it does return.

    On my primary Android phone (Umidigi), I find that disabling my Screen Timeout stops the Private Listening from disconnecting.

     

     

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    4 hours ago

    Welcome earbudenjoyer​ 

    We noticed that you're experiencing an issue with the headphone, and thanks for trying your best to do the troubleshooting steps. 

    We'll pass this along to the right team for a closer look. Please provide the following details. 

    • Roku TV model, serial number, device ID, and Software version and build. (This can all be found in Settings > System > About)
    • Tracker ID (press the Home button 5X, followed by the Back button 5X when the issue occurs)
    • Roku Mobile App version
    • iPhone/Android model number
    • iOS/ Android software version


    Let us know when you can! 

    Roku Community Team