Forum Discussion

Christirho's avatar
Christirho
Reel Rookie
2 months ago

Roku Mobile App "something went wrong loading this page" error

The mobile app for iPhone is not working properly. Home Screen and account info will not work. Getting an error “something went wrong loading this page” for Home Screen. Account section just says loading but never loads. 
eta - ios 18.4.1 and app version 12.5.0

i have uninstalled and reinstalled the app and restarted my router. All that good stuff has been done. My boyfriend has an android phone and the app works just fine on his phone. Seems to be an ios thing. My software was recently updated which is probably the culprit. I hope there is a resolution soon. 

 

Crash
iOS
mobile app

2 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Thanks for reporting this, Christirho!

    We've noticed you're having an issue with the Roku Mobile app, and we're here to investigate.

    Could you also share the iPhone model where the app was installed, so we can pass this along to the right team?

    We'll wait for your response!

    Roku Community Team

    • Goodgracious's avatar
      Goodgracious
      Newbie
      23 days ago

      Not OP, but I have the iPhone 14 with the exact same situation.