Forum Discussion

ssunday's avatar
ssunday
Reel Rookie
5 years ago

Remote High Pitch Noise

My Roku remote stopped working. When it stopped it started making a high pitch noise when you replace the batteries. How do you fix this issue. 
remotes
Daniel632276's avatar
Daniel632276
Newbie
5 years ago

I have had this issue multiple times already. I've bought about 4 remotes already and have ended up with the same issue after some time. Everytime i have purchased new batteries and each one will continue to make the same noise and will not work. Each remote that I've gotten will last me several months and then one day it will just stop working and start making the high pitch sound. Im currently experiencing this issue again and I'll probably have to buy yet another remote.

RokuMary-F's avatar
RokuMary-F
Community Moderator
5 years ago

Hi Daniel632276,

Thanks for reaching out to the Roku community! 

Have you tried running the troubleshooting steps provided by our Support page here to get your remote back up and running? http://go.roku.com/remotehelp 

If you are still having any issues with your Roku remote after following these steps, please provide the serial number of your Roku device so we can assist further.

Thanjs,
Mary

  • jcfd84's avatar
    jcfd84
    Reel Rookie
    5 years ago

    Im having a similar issue. Ive replaced the batteries with brand new ones and no luck. All I hear is a high pitched noise coming from the remote but no button works, even after un-plugging and re-starting the roku. 

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      5 years ago

      Hey jcfd84

      Thanks for bringing this to our attention.

      I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

      All the best,
      Kariza