Forum Discussion

ssunday's avatar
ssunday
Reel Rookie
5 years ago

Remote High Pitch Noise

My Roku remote stopped working. When it stopped it started making a high pitch noise when you replace the batteries. How do you fix this issue. 
remotes
RokuMary-F's avatar
RokuMary-F
Community Moderator
5 years ago

Hi ssunday,

Thanks for the post. I'd be happy to help take a closer look to see how we can help.

Could you please provide the serial number of your Roku device by going to Settings > System > About.

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

dan-abby's avatar
dan-abby
Reel Rookie
5 years ago

Hi,

I am also experiencing a high pitched noise from my remote. The remote does not work. Changing batteries does not help. Please advise.

Thanks

Dan

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    Hey dan-abby

    We'd love to help you out!

    Please send us the model and the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself. 

    In the meantime, you can also use the Roku mobile app as a remote. To know how it works, visit this link: https://support.roku.com/article/217288467

    We look forward to hearing from you soon!

    All the best,
    Kariza

    • dan-abby's avatar
      dan-abby
      Reel Rookie
      5 years ago

      I tried sending you a private message with the info. Did you get it?