Forum Discussion

ssunday's avatar
ssunday
Reel Rookie
5 years ago

Remote High Pitch Noise

My Roku remote stopped working. When it stopped it started making a high pitch noise when you replace the batteries. How do you fix this issue. 
remotes
abbie_zaremba's avatar
abbie_zaremba
Reel Rookie
4 years ago

My remote is doing the same thing. I put new batteries in it and now it is making a high pitched ringing noise but not working. The batteries work in other remotes. Also, I have tried resetting using the instructions on the help pages. I have also tried using the movile app but it cannot find my device. 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi abbie_zaremba,

    Thanks for reaching out regarding the remote issue you are experiencing.

    Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

    Regards,
    Mary

    • abbie_zaremba's avatar
      abbie_zaremba
      Reel Rookie
      4 years ago

      SN: S01230435205

      I can’t use my remote to get to systems so I looked on the back of the roku. 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        4 years ago

        Hi abbie_zaremba,

        Thanks for keeping in touch and providing the additional information.

        I have passed along your information to our Support team. They will follow up and assist you via email.

        Regards,
        Mary