Forum Discussion
21 Replies
- Micheal1995Newbie
Same exact thing is happening to me and Roku customer service is terrible. They basically had me turn the tv on and off and told me I’m responsible to fix it as I’m passed the one year warranty but I haven’t had it longer than 2 years. I would never recommend this brand to anyone. They suck.
- RokuAnjelieCommunity Moderator
Hi Micheal1995.
A warm welcome here in the Roku community.
We apologize for the inconvenience caused by the high-pitched noise on your TV. It appears that the issue may be related to the hardware. To resolve this, we suggest contacting the manufacturer of your Roku TV directly. They can offer additional support and warranty services specific to their products running on the Roku OS.
You can contact them: Onn Roku TV Support.
Please keep us posted and let us know what you find out.
Thanks,
Anjelie
- CryptobaeReel Rookie
Issue has gotten worse in a matter of weeks. My TV just made 3 years literally days ago, but is still in the plastic along the edges and of course still “new”. The sound is a high pitched, loud and piercing sound. Almost like a theft alarm. My TV audio and picture quality are fine. It’s just the noise over powers the audio. I’ve tried every troubleshooting measure you can think of. Customer service will only walk you pointless troubleshooting before telling you to find your own tech and pay out of pocket. By the way, if they refer you to “ubreakibreak” because they are said to be authorized ONN TV “Technicians”, know that they only fix ONN TVs that are still under warranty only. I’ve banged on the back of my TV which has either stopped the sound temporarily or made the sound less pie wing. Eventually it will go back to the high pitched sound after a few minutes. I also noticed that if you unplug for a few days then replug, you can get at lest a day or two with NO piercing sound. Just normal as it was prior to the issue. But again, that’s short lived.
I’ve never had a TV go out, let alone in 3 years. I have Five Below electronics that have lasted longer. I will never own this brand again, even if it was free for life. You most certainly get [BELOW] what you pay for. The price should be $250 for 75”. That’s it’s true worthIf you’re thinking about buying this brand, DON’T! Run past it, don’t walk!
- RokuTakashiCommunity Moderator
Hi Cryptobae,
Greetings and welcome to the Roku Community!
We're sorry to hear about this behavior you've encountered with your Roku TV, and we truly understand how frustrating it is to stream with an audio issue. Would you mind us asking if this pitched noise occurs on a specific channel while streaming or happens throughout the Roku platform? In addition, when this pitched audio occurs, is your Roku TV overheating?
Please keep us posted.
All the best,
Kash- CryptobaeReel Rookie
It doesn’t matter the channel. It occurs the moment you power it on until you power it off. The noise occurs if I’m watching YouTube, any streaming app, if it’s on the home screen stagnant, if I’m using the TV audio or if I’m using my sound bar surround sound as the audio…. It still exists!!!! Testing audio / video settings, unplugging, pressing the tiny button by the HDMI input, etc…. None of that solves the problem.
- CarolMillerNewbie
Yes, mine is brand new and starting making a high pitch noise but have no audio at all.
- RokuAnjelieCommunity Moderator
Hi CarolMiller,
A warm welcome here in the Roku community.
We see that you are also experiencing trouble caused by the high-pitched noise from your TV. However, we need more information to assist you further.
- May we know if your device is currently connected to external audio products?
- Also, is this happening within a specific channel?
- What are the steps to reproduce the issue?
- What troubleshooting steps have you done so far?
Please keep us posted, we will be happy to continue assisting you.
Thanks,
Anjelie
- CryptobaeReel Rookie
Same issue. TV is only 2 years old. It’s making a high pitch whistle sound. Some moments it’s extremely loud and other times it’s loud and neither times is it tolerable. I’ve tried everything, unplugging, hard reset, audio/video reset, warranty customer service who gave me useless trouble shooting tips. NOTHING WORKS! Customer service is useless too. Don’t waste your time. They only suggest you call and have a tech come out which means money out of your pocket since you’re no longer under warranty. Never again will I buy this brand. I have never had a brand new tv act up within TWO YEARS of purchase and the company does nothing but try to get you for more money. Wasted money. I have $5 electronics from 5 Below that lasts longer. If anyone have a solution, please let me know. I refuse to pay their techs or company ANYTHING to fix their sh*tty product.
- RokuKarlaRetired Moderator
Hello TriceTVissues
Thanks for posting in the Roku Community!
We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:
1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. What kind of cables/cords are you using to connect to your TV?
3. What troubleshooting steps have you taken so far to try to resolve the issue? How long has the issue been occurring?Please keep us posted and we'll continue assisting you from there.
Regards,
Karla- MadgabRyNewbie
The sound last anytime tv is on. I have tried to unplug tv, turn it off, unplugged hdmi and even the ax adaptor. With no luck the noise still continues. My tv is only 2 years old. How can I get this fixed?
- JustmenuNewbie
Having the same issue TV aus only 1 year and a half old did you get any updates?