Forum Discussion

TriceTVissues's avatar
TriceTVissues
Newbie
3 years ago
Solved

Onn TV making high pitch sound while on. Can hear it through my show. Please help

Is anyone having trouble with their Onn roku Tv? I want to get rid of the ringing noise it makes everytime I turn the TV on. I'm pass return date need help. 
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Cryptobae,

    Welcome here to the Roku Community!

    We sincerely understand the issue you've experienced, and we're sorry to hear about this. This issue might be better addressed by the TV manufacturer directly, and they provide direct support with their TV models. Kindly refer to Onn's support contact information at RokuAnjelie's comment above this thread.

    We hope for the best for you.

    Regards,
    Kash

RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello TriceTVissues

Thanks for posting in the Roku Community!

We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:

1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. What kind of cables/cords are you using to connect to your TV? 
3. What troubleshooting steps have you taken so far to try to resolve the issue? How long has the issue been occurring?

Please keep us posted and we'll continue assisting you from there.

Regards,
Karla

  • MadgabRy's avatar
    MadgabRy
    Newbie
    3 years ago

    The sound last anytime tv is on. I have tried to unplug tv, turn it off, unplugged hdmi and even the ax adaptor. With no luck the noise still continues. My tv is only 2 years old. How can I get this fixed?

    • Justmenu's avatar
      Justmenu
      Newbie
      3 years ago

      Having the same issue TV aus only 1 year and a half old did you get any updates?

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      3 years ago

      Hi MadgabRy
      Welcome to the Roku Community!

      We understand that you are experiencing a high-pitched noise on your TV. We're sorry about the experience, this is not what we aim for.
      The issue you are experiencing seems it may be hardware-related. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

      This is the list of TV manufacturer and their contact info: Where to get support for your Roku TV.
      Please keep us posted and let us know what you find out. We will be there to assist you.

      Best regards,

      Rey