Forum Discussion

TriceTVissues's avatar
TriceTVissues
Newbie
3 years ago
Solved

Onn TV making high pitch sound while on. Can hear it through my show. Please help

Is anyone having trouble with their Onn roku Tv? I want to get rid of the ringing noise it makes everytime I turn the TV on. I'm pass return date need help. 
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Cryptobae,

    Welcome here to the Roku Community!

    We sincerely understand the issue you've experienced, and we're sorry to hear about this. This issue might be better addressed by the TV manufacturer directly, and they provide direct support with their TV models. Kindly refer to Onn's support contact information at RokuAnjelie's comment above this thread.

    We hope for the best for you.

    Regards,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi Cryptobae,

Greetings and welcome to the Roku Community!

We're sorry to hear about this behavior you've encountered with your Roku TV, and we truly understand how frustrating it is to stream with an audio issue. Would you mind us asking if this pitched noise occurs on a specific channel while streaming or happens throughout the Roku platform? In addition, when this pitched audio occurs, is your Roku TV overheating? 

Please keep us posted.

All the best,
Kash

Cryptobae's avatar
Cryptobae
Reel Rookie
2 years ago

It doesn’t matter the channel. It occurs the moment you power it on until you power it off. The noise occurs if I’m watching YouTube, any streaming app, if it’s on the home screen stagnant, if I’m using the TV audio or if I’m using my sound bar surround sound as the audio…. It still exists!!!! Testing audio / video settings, unplugging, pressing the tiny button by the HDMI input, etc…. None of that solves the problem. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Thanks for keeping us posted, Cryptobae

    This seems like a hardware issue. Have you tried contacting Onn directly and inquiring further about this? TV manufacturers provide direct support with their TV models.

    All the best,
    Kash

    • Cryptobae's avatar
      Cryptobae
      Reel Rookie
      2 years ago

      As my lengthy post mentions , I’ve contacted ONN TV several times. They do not give you any useful assistance if you are outside of their warranty. They will try to troubleshoot on pointless areas that has nothing to do with the issue as to say “they tried,” then they will advise you to find your own technician to fix it out of pocket. You won’t even get a recommendation in your area or what company is best at repairing their specific brand of TVs. I was told, “just look on Google.” SMH

      • Moat's avatar
        Moat
        Streaming Star
        2 years ago

        Just MHO, but for people posting about this issue, it indeed sounds like it's a hardware issue - not a Roku issue. Most likely it is "coil whine" - from a ¢50 component called an inductor. These are small ferrous stubs or rings with a coil of fine copper wire wound around them. If the coil of wire wasn't wound quite tight enough, the coil can vibrate (often at very high frequencies) and cause the noise people are describing. 

        If it were mine, I'd remove the back of the TV and (carefully!) poke around with a wooden chopstick or similar - applying a bit of pressure on the various inductors & capacitors to see if the sound changes/disappears. A drop of low-viscosity super glue on any offending inductor's exposed windings could possibly fix it. Maybe... 🤔 Might be worth a shot, anywho.

        ...

    • L0rdS1rius's avatar
      L0rdS1rius
      Reel Rookie
      2 years ago

      -_- We've all tried to contact OnnTVs Shoddy Support and most of us have been directed right back to Roku Support... 

      Roku has been made aware of these issues for quite some time now - closing entries out and removing forum posts isnt cutting it.. 

      Ijs - This Needs To Be Escalated to Rokus Internal PR Teams, as its losing you the dedicated customers your company has worked hard for! 👍