Forum Discussion
Hi CarolMiller,
A warm welcome here in the Roku community.
We see that you are also experiencing trouble caused by the high-pitched noise from your TV. However, we need more information to assist you further.
- May we know if your device is currently connected to external audio products?
- Also, is this happening within a specific channel?
- What are the steps to reproduce the issue?
- What troubleshooting steps have you done so far?
Please keep us posted, we will be happy to continue assisting you.
Thanks,
Anjelie
Same issue. TV is only 2 years old. It’s making a high pitch whistle sound. Some moments it’s extremely loud and other times it’s loud and neither times is it tolerable. I’ve tried everything, unplugging, hard reset, audio/video reset, warranty customer service who gave me useless trouble shooting tips. NOTHING WORKS! Customer service is useless too. Don’t waste your time. They only suggest you call and have a tech come out which means money out of your pocket since you’re no longer under warranty. Never again will I buy this brand. I have never had a brand new tv act up within TWO YEARS of purchase and the company does nothing but try to get you for more money. Wasted money. I have $5 electronics from 5 Below that lasts longer. If anyone have a solution, please let me know. I refuse to pay their techs or company ANYTHING to fix their sh*tty product.
- nowakeh2 years agoNewbie
did you ever find a solution? same exact problem with mine, 2 years old and they basically said screw you lol. The noise is literally driving me CRAZY
- L0rdS1rius2 years agoReel Rookie
YES, THERE IS A SIMPLE RESOLUTION TO THIS ONE - DO NOT BUY THEIR BRAND OF TVS AGAIN!
No lie, after two years of their ignorance and negligence in handling my escalations, I said to **bleep** with it and tore the TV down as I couldnt stand the brain and ear hits anymore from the high pitched squealing emitting from the unit I had.. I had to basically threaten them with small claims before they'd even work with me on my warranty repair/replacement.. Then they refunded me partial amounts instead.. I was happy to get anything back from them at that point..
You will need to pursue a warranty or a different brand of electronics mate.. The defects are on their boards..
The issues have been discovered to be due and caused by faulty power boards/modules & loose capacitors. It seems that a few users have had success after changing out the power boards..
I used a heat tolerable rubber based adhesive, a chop-stick (as some lovely person highlighted prior) and I fused it around the capicator that was loose on my unit. However, the boards are still faulty and will need replacing - otherwise, they'll eventually give out and it wont power on at all..
You can tell if its a capacitor vs. power mod by changing your TVs picture settings.. If you notice the pitch changes while you're going through normal/vivid/etc., its the power board, if it does not change in pitch, its most likely a capacitor..
I cant wait for a class action to be filed and accepted on those fools.. While I wouldnt normally care over a dollar, I'm making it a point to signing up and sending in the forms to collect my $1.16 check.. They'll be $1.16 closer to bankruptcy in my view!
Im shocked that Roku is still permitting their (OnnTvs) junk to host their apps and be branded alongside them.. Its a shame & it lost both companies a high spending customer... my refund and what funds I got off the other 4 Onn-Roku units that I sold before they croaked went dime-for-dime on a new Anti-Onn-Roku unit and on firestick & android tv additions.. They'll Get me Nevaaaaaaaaaaa' Againnnnnnn ....
Anyway, Hope the board info helps you mate!
- RokuTakashi2 years agoCommunity Moderator
Hi Cryptobae,
Welcome here to the Roku Community!
We sincerely understand the issue you've experienced, and we're sorry to hear about this. This issue might be better addressed by the TV manufacturer directly, and they provide direct support with their TV models. Kindly refer to Onn's support contact information at RokuAnjelie's comment above this thread.
We hope for the best for you.
Regards,
Kash