Forum Discussion
Issue has gotten worse in a matter of weeks. My TV just made 3 years literally days ago, but is still in the plastic along the edges and of course still “new”. The sound is a high pitched, loud and piercing sound. Almost like a theft alarm. My TV audio and picture quality are fine. It’s just the noise over powers the audio. I’ve tried every troubleshooting measure you can think of. Customer service will only walk you pointless troubleshooting before telling you to find your own tech and pay out of pocket. By the way, if they refer you to “ubreakibreak” because they are said to be authorized ONN TV “Technicians”, know that they only fix ONN TVs that are still under warranty only. I’ve banged on the back of my TV which has either stopped the sound temporarily or made the sound less pie wing. Eventually it will go back to the high pitched sound after a few minutes. I also noticed that if you unplug for a few days then replug, you can get at lest a day or two with NO piercing sound. Just normal as it was prior to the issue. But again, that’s short lived.
I’ve never had a TV go out, let alone in 3 years. I have Five Below electronics that have lasted longer. I will never own this brand again, even if it was free for life. You most certainly get [BELOW] what you pay for. The price should be $250 for 75”. That’s it’s true worth
If you’re thinking about buying this brand, DON’T! Run past it, don’t walk!
Hi Cryptobae,
Greetings and welcome to the Roku Community!
We're sorry to hear about this behavior you've encountered with your Roku TV, and we truly understand how frustrating it is to stream with an audio issue. Would you mind us asking if this pitched noise occurs on a specific channel while streaming or happens throughout the Roku platform? In addition, when this pitched audio occurs, is your Roku TV overheating?
Please keep us posted.
All the best,
Kash
- Cryptobae2 years agoReel Rookie
It doesn’t matter the channel. It occurs the moment you power it on until you power it off. The noise occurs if I’m watching YouTube, any streaming app, if it’s on the home screen stagnant, if I’m using the TV audio or if I’m using my sound bar surround sound as the audio…. It still exists!!!! Testing audio / video settings, unplugging, pressing the tiny button by the HDMI input, etc…. None of that solves the problem.
- RokuTakashi2 years agoCommunity Moderator
Thanks for keeping us posted, Cryptobae
This seems like a hardware issue. Have you tried contacting Onn directly and inquiring further about this? TV manufacturers provide direct support with their TV models.
All the best,
Kash- Cryptobae2 years agoReel Rookie
As my lengthy post mentions , I’ve contacted ONN TV several times. They do not give you any useful assistance if you are outside of their warranty. They will try to troubleshoot on pointless areas that has nothing to do with the issue as to say “they tried,” then they will advise you to find your own technician to fix it out of pocket. You won’t even get a recommendation in your area or what company is best at repairing their specific brand of TVs. I was told, “just look on Google.” SMH
- MsCharity2u2 years agoNewbie
Mine as well. This is the 2nd one in 3 years that's made the piercing dog whistle sound. I've had it over a year so my warranty expired for both and the cost to repair is the same cost to replace basically. I have 3 other non Roku/Onn tvs that are OLD and never has issues. I feel scammed.
- RokuJohnB2 years agoCommunity Moderator
Hi MsCharity2u,
A warm welcome here in the Roku Community!
We will be more than happy to assist you further with this issue that you're having with the Roku TV. May we know what troubleshooting steps you have taken so far? Do you have any other device(s) connected to your TV? (e.g., speakers and another sound system)
With detailed information, we will be able to assist you further.
Thanks, John