Airplay doesn’t work after the new tv software update

Hi lyyyyuuu,

Greetings from the Roku Community!

We'd like to know more about it so we can further assist you. May we know what troubleshooting steps you have taken so far? Can you also send us a photo of the issue that you are experiencing? In the meantime, please try to restart the system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step) and see if it fixes the issue.

We'll be waiting for your update.

Kind regards,

Eunice

I have done some troubleshooting after seeing everyone has the same issue.

I found that on iOS devices the problem is a privacy setting in Wi-Fi settings.

Go to:

Settings > Wi-Fi > “your_wifi_name”.

Then locate Private Wi-Fi Address setting and switch it to off.

After completing these steps your Apple Airplay should work as advertised.

This worked for me. Hopefully you find this solution useful. 😁

Ran into the same thing today. I Tried everything to fix it from updating iPhone 15 and Roku tv. Was going to try to screen mirror it to tv because it plays fine on iPhone. After update on Roku tv screen mirroring stopped working. So the last thing I tried after the usb to c connection straight to the tv wouldn’t work was playing the app through my PS5 and now I can watch through the system and the app works fine. Very frustrating but if anyone is still looking for a quick fix and has a PS5 on hand, I hope this helps.

Hi bobtheskutter,

Greetings from the Roku Community!

We're sorry to hear that you've experienced this kind of issue, and we'd like to gather more details for us to look into this. Kindly provide us with the following:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Does this issue occur specifically on The Roku Channell? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Your response would be much appreciated, as the details you provide will be forwarded to our appropriate Roku team for this issue to be addressed.

All the best,

Chel

Same issue.

AirPlay worked fine before.

doesnt anymore.

Apple and Roku seem to both have the same habit of shifting the blame literally everywhere else instead of themselves.

its not the internet connection, its not device compatibility, its not anything else except you put out a software update that doesn’t let these work the ether anymore and now your team has to work to fix it. All your support staff does is ask questions that people have already given the information for, you’re support staff doesn’t know how to READ. If this is the laziness your company embodies, then it’s worth buying a different company’s product and throwing my Roku TV in the trash.