Forum Discussion

lyyyyuuu's avatar
lyyyyuuu
Reel Rookie
2 years ago

Airplay doesn’t work after the new tv software update

same here,  done everything on the article,  still no working.  on the Apple and homekit setting there is no further option of "homekit" or "on/off". When click on it,  Airplay message appears but th...
airplay & screen mirror
RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi bobtheskutter,

Greetings from the Roku Community!

We're sorry to hear that you've experienced this kind of issue, and we'd like to gather more details for us to look into this. Kindly provide us with the following:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Does this issue occur specifically on The Roku Channell? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Your response would be much appreciated, as the details you provide will be forwarded to our appropriate Roku team for this issue to be addressed.

All the best,

Chel

bobtheskutter's avatar
bobtheskutter
Channel Surfer
2 years ago

This is not an issue with the Roku Channel.  It's related to the 12.5.0 Software Update.  I had a spare Steaming stick that was on OS version 11.0.0 and screen mirroring worked fine.   Then it auto updated to 12.5.0 and mirroring failed.  Below is a breakdown of ,y devices and what I have tried.

So far I have...

* Verified AirPlay is turned on

* TV Fast Start (for my 2 Roku TVs) is on

* Screen Mode set to Prompt

* Network Resert

* System Reset

* Factory reset (on a Roku Ultra)

 

All of my Roku Devices have been automatically updated to 12.5.0.  I had a Streaming stick at 11.0 which worked, but then it updated and it now no longer works.  Below will be the information you requested for each device...

 

TCL Roku TV  (LR Roku TV)

Model:     50S455

Serial #     x01200EWRPDJ

Device ID     S0JR2DWRPDJ

Software/OS     12.5.0 build 4176-CG

Tracker ID     DJ-515-762

 

 

TCL Roku TV  (BR Roku TV)

Model:     32S327

Serial #     YK00CC721737

Device ID      JDA87C721737

Software/OS     12.5.0 build 417648

Tracker ID     37-515-767

 

 

Roku Ultra

Model:     4660X - Roku Ultra

Serial #     YJ004F871983

Device ID     CK3934871983

Software/OS     12.5.0 build 4178-46

Tracker ID     83-515-771

 

 

Roku Streaming Stick+

Model:          3810X - Roku Streaming Stick+

Serial #     YH00673692819

Device ID     213157692819

Software/OS     12.5.0 build 4178-50

Tracker ID     19-515-842

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi bobtheskutter,

    Thanks for the response!

    We have passed along the information to the appropriate Roku team. In the meantime, we appreciate your patience and understanding regarding this matter.

    If there's anything else we can further assist you with aside from this, let us know.

    All the best,

    Chel

    • Bibir820's avatar
      Bibir820
      Newbie
      2 years ago

      Has anyone been able to get their AirPlay to work after the update??? I have put in request and nothing has been fixed? 
      this is so frustrating! 

      • oliviastonebrea's avatar
        oliviastonebrea
        Channel Surfer
        2 years ago

        Sadly no ☹️