Forum Discussion

lyyyyuuu's avatar
lyyyyuuu
Reel Rookie
2 years ago

Airplay doesn’t work after the new tv software update

same here,  done everything on the article,  still no working.  on the Apple and homekit setting there is no further option of "homekit" or "on/off". When click on it,  Airplay message appears but th...
airplay & screen mirror
lyyyyuuu's avatar
lyyyyuuu
Reel Rookie
2 years ago

tried restarting tv, restarting ipad, restarting wifi multiple times.

 

screen of  airplay setting:

 

 

 

screen of clicking of it, airplay message appears, then nothing happen and goes back to the screen above.

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi lyyyyuuu,

Thanks for posting here in the Roku Community.

We'd like to collect more details about this issue so we can forward it with our team for further investigation. Kindly provide the following information below:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
  • Mobile device brand, model, and OS version

We look forward to hearing back from you.

All the best,
Kash

  • lyyyyuuu's avatar
    lyyyyuuu
    Reel Rookie
    2 years ago

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Thanks for the follow-up, lyyyyuuu.

      No worries. We have already gathered and forwarded all the data you have provided to the appropriate Roku team for review. This will be investigated further by them, and we'll update this thread if we have information to share.

      Your patience and understanding are very much appreciated.

      Regards,
      Janadee

      • time_spiritus's avatar
        time_spiritus
        Reel Rookie
        2 years ago

        RokuJanadeeK 

        Hello,

        I also have the issue with Airplay. I have tried all the methods including factory reset and updating my iphone and macbook, but nothing works. Here is my Roku TV information:

        Hisense model: 55U6

        Hardware ID: G219X

        Serial number: X013007WRL1E

        Software version: 12.5.0 build 4179-CH

        Please help, thank you!