Forum Discussion

lyyyyuuu's avatar
lyyyyuuu
Reel Rookie
2 years ago

Airplay doesn’t work after the new tv software update

same here,  done everything on the article,  still no working.  on the Apple and homekit setting there is no further option of "homekit" or "on/off". When click on it,  Airplay message appears but th...
airplay & screen mirror
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi Metard79,
We believe there's an ongoing investigation by our Roku engineers regarding this concern. To include your device in the said review and investigation, kindly provide us the following:

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  • Troubleshooting steps you have taken in an attempt to resolve the issue.

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

kjq1971's avatar
kjq1971
Newbie
2 years ago

Same issues.  I've tried all the same troubleshooting advice on this thread, and no dice.  I can see the "65" Roku TV" on my screen mirroring options on my iphone.  When I click the tv, it tries to connect for 30 seconds and I get an error message on my phone saying its unable to connect.  Used to work flawlessly, now doesnt work at all.  Super frustrating. 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here in the Roku Community, kjq1971!

    We appreciate you raising your concern and trying to troubleshoot to no avail. 

    Kindly provide the details requested by RokuJanadeeK so we can include your device in the process. Please also include the model of your phone and the OS version of it. 

    We'll be looking forward to your response!

    Best regards,
    Carly