Forum Discussion

lyyyyuuu's avatar
lyyyyuuu
Reel Rookie
2 years ago

Airplay doesn’t work after the new tv software update

same here,  done everything on the article,  still no working.  on the Apple and homekit setting there is no further option of "homekit" or "on/off". When click on it,  Airplay message appears but th...
airplay & screen mirror
bobtheskutter's avatar
bobtheskutter
Channel Surfer
2 years ago

This is not an issue with the Roku Channel.  It's related to the 12.5.0 Software Update.  I had a spare Steaming stick that was on OS version 11.0.0 and screen mirroring worked fine.   Then it auto updated to 12.5.0 and mirroring failed.  Below is a breakdown of ,y devices and what I have tried.

So far I have...

* Verified AirPlay is turned on

* TV Fast Start (for my 2 Roku TVs) is on

* Screen Mode set to Prompt

* Network Resert

* System Reset

* Factory reset (on a Roku Ultra)

 

All of my Roku Devices have been automatically updated to 12.5.0.  I had a Streaming stick at 11.0 which worked, but then it updated and it now no longer works.  Below will be the information you requested for each device...

 

TCL Roku TV  (LR Roku TV)

Model:     50S455

Serial #     x01200EWRPDJ

Device ID     S0JR2DWRPDJ

Software/OS     12.5.0 build 4176-CG

Tracker ID     DJ-515-762

 

 

TCL Roku TV  (BR Roku TV)

Model:     32S327

Serial #     YK00CC721737

Device ID      JDA87C721737

Software/OS     12.5.0 build 417648

Tracker ID     37-515-767

 

 

Roku Ultra

Model:     4660X - Roku Ultra

Serial #     YJ004F871983

Device ID     CK3934871983

Software/OS     12.5.0 build 4178-46

Tracker ID     83-515-771

 

 

Roku Streaming Stick+

Model:          3810X - Roku Streaming Stick+

Serial #     YH00673692819

Device ID     213157692819

Software/OS     12.5.0 build 4178-50

Tracker ID     19-515-842

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi bobtheskutter,

Thanks for the response!

We have passed along the information to the appropriate Roku team. In the meantime, we appreciate your patience and understanding regarding this matter.

If there's anything else we can further assist you with aside from this, let us know.

All the best,

Chel

  • Bibir820's avatar
    Bibir820
    Newbie
    2 years ago

    Has anyone been able to get their AirPlay to work after the update??? I have put in request and nothing has been fixed? 
    this is so frustrating! 

    • oliviastonebrea's avatar
      oliviastonebrea
      Channel Surfer
      2 years ago

      Sadly no ☹️

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi Bibir820 and oliviastonebrea,

        Thank you for keeping us in the loop. We understand that you're having issues with your device.

        Our team is currently aware of the issue and is undergoing an in-depth investigation regarding it. That being said, would you be so kind as to provide us with the following information? (Note that providing these details isn't necessary if you have already provided one before.)

        • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
        • Troubleshooting steps you have taken in an attempt to resolve the issue.

        Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

        Sincerely,
        Janadee